Info & Support
Common Questions
FAQ's
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What is Print-On-Demand (POD)?
Print-On-Demand means we don’t hold any inventory. When you place an order, Printify (our POD partner) prints and ships your item just for you. This keeps waste low and allows us to focus on design, quality, and care rather than storage.
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Where do you ship?
Currently we only ship to
- the United States,
- Canada,
- Australian
- and New Zealand.
We’re focusing on giving our best service and consistency here first before expanding further.
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How long does fulfillment + shipping take?
More details can be found on our print partner’s shipping page.Since every item is printed after you order:
Production / fulfillment:
Usually 2–5 business days
Shipping (after production):
- United States: 3–7 business days
- Canada: 6–12 business days
- Australia: ~5–13 business days
- New Zealand: ~7–17 business days
Delivery times may vary by product type and destination.
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Do you charge customs, tariffs, or import fees?
Learn more about customs fees from Printify hereFor most orders shipped within the US and Canada, customs fees do not apply — especially when the items are fulfilled domestically by local print providers.
However, if a print facility outside of your country is used (due to product availability or fulfillment speed), customs fees may be charged by your local authorities upon delivery. These charges, if any, are the buyer’s responsibility.
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Can I cancel or change my order after placing it?
Learn more from our print partnerOrders are sent to production quickly, which means we cannot cancel or change them once they’ve been submitted. Please double-check your order details before checkout — especially address, size, and item type.
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Where are your products made?
To ensure a seamless experience for our customers, we collaborate with reliable print-on-demand providers in the US. This not only helps us deliver your orders more quickly, but also supports our goal of reducing environmental impact. By choosing partners who align with our values, we’re able to provide products that are both timely and thoughtfully made, reflecting our commitment to a more mindful way of doing business.
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What if my item arrives damaged or incorrect?
If your order arrives damaged or there’s a printing error, please contact us within 7 days of delivery with photos of the damage and your order number. We’ll work with Printify to issue a replacement or refund, depending on availability and the error.
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How do you handle sales tax / GST / HST?
We automatically collect sales tax (US) or HST/GST (Canada) during your checkout, based on your shipping address. You won’t see a surprise tax or duty on delivery.
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Can I order just one item (no minimums)?
Absolutely. You’re welcome to order a single unit of any product—no minimums required. That’s one of the main advantages of print-on-demand: each piece is made just for you, so you can choose what speaks to you without committing to bulk purchases.
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Why do some products take longer than others?
Different product types have different print processes. Apparel may require more production steps than prints or journals. Also, depending on print center location relative to your address, shipping times can vary slightly.
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How can I track my order?
After your order is printed and dispatched, you’ll get an email with a tracking number so you can follow its journey from our studio to your doorstep. To ensure you don’t miss any updates, please check your inbox and your spam folder.
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What is your return and shipping policy?
You can read Printify’s official policy hereBecause each item is made to order, we don’t accept returns for change of mind.
If your item arrives damaged or incorrect, please contact us — we’ll make it right.
This shift:
- Leads with care
- Still protects you legally